RETURNS POLICY

The returns policy set out below only applies to products purchased from our online store being phonecase.co.nz.

In these Terms the expressions usweour and PCNZ (including phonecase new zealand, Phonecase NZ and PhoneCase NZ) are a reference to phonecase.co.nz and reference to you is the Customer.  

Change of Mind

We are committed to Customer satisfaction. If you order and receive any product (except gift cards) that you are not happy with for any reason, simply return it to us within the given time frames (refer below) and provided it is in the same condition which we sent it to you, we will happily exchange this product or refund your payment.  

We do not in any circumstances accept return of Gift Cards.  

Time Frame for Returns

The time frames in which you must return products are:

Full Price Products - within 14 days (ordinary days NOT working days) of receipt of product, Sale  Products  - within 7 days (ordinary days NOT working days) of receipt of product and in respect of any products delivered to an overseas address- within 14 Days (ordinary days NOT working days) of receipt of product.

Unless a product is faulty or the wrong product was received, we will not accept any products returned outside of these time frames.  No exceptions.  

Returns Process

Step 1:

Download our returns document and email to hello@phonecase.co.nz

Step 2:

Once we receive your returns form, we will send an address you can courier your product to.

Step 3:

Upon receiving your product, our team will inspect that it hasn’t been damaged, before issuing a refund to your account.

 

Please note:

Phonecase NZ will not refund the original delivery costs or return freight costs for any product that is returned for reasons other than faulty product.

If you have any problems with the returns process, please do not hesitate to contact us at hello@phonecase.co.nz

 

Faulty Returns

If you have a faulty product that you would like refunded, repaired or replaced, follow the Return steps above. Faulty products may be returned outside of the regular return time frames recorded above so long as the product is still under warranty. We will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.

Please enclose your original invoice with a detailed description of the fault. A copy of your original receipt can be obtained by logging into your account at phonecase.co.nz

We will endeavor to process all refunds and/or replacements within 24 hours of receiving notification of a fault; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates.

Each manufacturer may have different warranty periods or service standards for faulty products. While we will endeavor to deal with all faulty products promptly, we do not have control over the repairs or assessment process for warranty issues. In some cases, such as most watches, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. For more information on your products warranty, please refer to the information included with the product.

Returns Terms & Conditions

All products returned for refund or exchange must be returned in original saleable condition with all tags attached (unless faulty). Any packaged items must be returned with the original packaging in good condition or may not be accepted (unless faulty).

Gift cards and promo codes cannot be applied to exchanges.

North Beach will not accept any "Collect On Delivery" deliveries.  Any returns sent "Collect On Delivery" will have the postage costs deducted from your refund.

For all returns (except faults which is addressed above), we will endeavor to process all returns as quickly as possible.  During peak periods, North Beach cannot guarantee returns will be processed within 24 hours. During these periods some exchanges may not be processed if your requested product is out of stock and a refund will be processed instead. We recommend placing a new order online and returning your original items for refund to avoid exchange products selling out. You will receive an email to notify you whether a refund or exchange was made on your return.

Refunds will be credited through your original payment method.

Last updated 17 February 2